Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Orders and products
La MAISON NOAH offers a wide range of luxury products, including clothing and fashion accessories. All our products are carefully selected for their exceptional quality and refined design.
To place an order, follow these steps:
- Browse our catalog of luxury products and select the desired items.
- Add the items to your cart.
- Go to your cart and click "Checkout".
- Follow the instructions to enter your shipping and payment information.
- Confirm your order.
Delivery times vary depending on product availability and your shipping address. You will receive an estimated delivery time when placing your order. We strive to deliver your luxury products as quickly as possible.
Yes, you have 7 days from receiving your order to return a product. The product must be in its original condition and complete. Return shipping costs are your responsibility, except in cases of defective products or errors on our part.
If you receive a defective or incorrect product, please contact us immediately at sales@maison-noah.com or +225 01 00 01 20 20 with photos of the product in question. We will arrange for an exchange or refund according to your preference
Yes, all La MAISON NOAH products are guaranteed against manufacturing defects. If you encounter an issue with one of our products, please contact us for assistance.
Yes, La MAISON NOAH offers customization services for some of its products. To learn more about our customization options, please contact us directly.
La MAISON NOAH products are made in renowned workshops, using the finest materials and adhering to the highest standards of quality and craftsmanship.
Delivery and Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track the progress of your delivery on the carrier's website using this number.
Delivery times vary depending on product availability and your shipping address. You will receive an estimated delivery time when placing your order. We strive to deliver your luxury products as quickly as possible.
Payment and Credit
We accept payments by credit card, mobile transfer, and other methods indicated on our website. For credit purchases, please refer to our dedicated section.
We work in partnership with several Ivorian banks to offer credit options. Select the credit option when ordering, and we will forward your information to our partner bank. If your application is approved, you will sign a credit contract with the bank.
- The customer selects the credit option when ordering on the Site.
- La MAISON NOAH forwards the necessary information to the partner bank.
- The partner bank evaluates the credit application and, if approved, establishes a credit contract with the customer.
In case of non-payment of one or more installments, the partner bank reserves the right to terminate the credit contract and demand immediate repayment of the remaining balance, as well as take necessary legal action. La MAISON NOAH disclaims all responsibility in case of customer default throught the partner bank
Customer Service and Support
For any questions or complaints, you can contact us at sales@maison-noah.com or +225 01 00 01 20 20. Our customer service team is available to assist you Monday to Friday, from 9 AM to 6 PM.
We take the protection of your personal data very seriously. All information collected on our website is used in accordance with our privacy policy. You have the right to access, rectify, and delete your personal data by contacting us
Information and Updates
Stay informed about the latest news and trends by subscribing to our newsletter. You will receive regular updates on our new luxury products, promotions, and events.
La MAISON NOAH is dedicated to offering its customers the highest quality luxury products. Our rigorous selection process ensures that each item meets high standards of quality and design. By choosing La MAISON NOAH, you invest in products that combine elegance, durability, and sophistication
